Will my product look exactly like the photos?
Sometimes there are darker and lighter shades of wood. This is because the wood has some slight variation in hue, or specific veins that make areas lighter or darker. In general, both watches and sunglasses are exactly the same as in the photos, but there may be some slight variation.
Are the watches water resistant?
Lemonte wooden watches are resistant to water splashes according to EU regulations, but they can not be submerged or subject to extreme humidity for long periods of time. Like any normal watch with a leather strap, avoid bathing with it in the sea or in the pool, as well as showering with the position. The wood is treated with special products to avoid wear, the water can be filtered in the mechanism of the watch and destroy functionality or cause irreparable damage.
If it breaks down where can I repair it?
If it is under warranty, we will repair it without cost. If it is no longer under warranty or the damage is not covered by the guarantee (bumps, falls, etc …), you can ask us to estimate the repair. In addition, you can take it to repair any watchmaking, like any other watch.
Can I make the watch strap bigger or smaller?
Of course. Watches with a wooden link strap include a tool to remove and put links.
How to take care of my wooden clock?
Being wooden, you should be more careful with your watch than with a plastic or metal watch. Do not hit or pull, as the wood could split.
You can clean it with a wet wipe or cloth. Do not use chemical products or abrasives, as they could damage the varnish and damage the wood over time. If you wonder how to care for a wooden clock, you can also use a little olive oil to lighten the color and remove dirt.
When the battery runs out you can go to a watchmaker to change it or change it yourself.
Customization of the watch
What is the process of personalization?
If you want to customize the back cover of the watch, you can design write your message, you can choose one of the predesigns or you can upload a design or photo.
How is the engraving of the personalization?
The engraving on the back cover of the watch may be lighter or darker depending on the tone of the wood. There may be variations in the tone due to the wood’s own veins, since we work with natural materials.
The result of the engraving of the inner dial of the watch depends on the chosen clock model. It may be lighter or darker, depending on the type of wood, it may also have variations in the tone due to the particularities of the wood. It can also be in a golden tone, since the engraving sometimes reveals the metal sphere located behind the inner dial of the watch.
You can pay with Paypal, by credit or debit card and bank transfer.
Is the payment platform safe?
Yes, it’s safe. The website uses HTTPS connection that encrypts all your data and guarantees safe browsing and payment. In addition, Lemonte does not have access to your banking information at any time, as these are entered on the bank’s website. So you can relax and enjoy the purchase without worries.
How long does it take and how much does it cost?
Spain: Express delivery 24h / 48h free.
Europe: 3-7 working days. € 6.99
Rest of the world: 3-7 working days. € 11.99
Can I return it?
Yes, returns are free for all products.
To make a return, you must notify Lemonte within 15 calendar days of receiving the order. Once the authorization and information for the return have been received, the client must wrap the package and the transportation company will pick it up at the address.
Once the package has been received and the return has been confirmed, the full amount of the order will be refunded by the same means that the payment was made within a maximum period of 15 days.
If I do not like it, will you give me back the money?
We hope that our products meet the expectations and you love them, but if you expect something else for any reason there is a period of 15 calendar days from the receipt of the order to return it for free. Once the package has been received and the return has been confirmed, the full amount of the order will be refunded by the same means that the payment was made within a maximum period of 15 days.
Do you have a guarantee? How long does it last and what does it cover?
Our products have a two-year warranty for manufacturing defects. This warranty does not cover accidental damage (blows, jerks, falls …) or those caused by incorrect or excessive use.
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